Provide effective and timely resolution of various customer inquiries and concerns. Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past due balances. Deliver exceptional customer service using resource documentation for reference and the automated and training tools

Responsible for organizing and conducting medically prescribed speech/language therapy treatment to individuals with developmental, physical, cognitive and/or emotional impairments, disabilities and/or handicaps to assist in reaching optimal function within their physical limitations. Adhere to policies, procedures and regulations to ensure compliance and patient safety.

Relying on clinical background, reviews health claims providing medical interpretation and decisions about the appropriateness of services provided by other healthcare professionals in compliance with Concentra Physician Review policies, procedures, and performance standards and URAAC guidelines and state regulations Responsibilities MAJOR DUTIES AND RESPONSIBILITIES Revi