Resident Service Specialist - Hanscom AFB
Lexington, MA 
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Job Description
Description

Join the Hunt Military Housing Communities Team!

Resident Services Specialist

Hunt Military Communities, a division of The Hunt Companies, is a preferred owner/manager of military housing for the Navy, Air Force, Army and Marine Corps.

To learn more about us go to

Benefits

We understand the important role company culture plays in employee longevity. We are committed to offering competitive salaries and a comprehensive benefits package. Some of the benefits the company offers includes paid time off, medical, dental, HAS/FSA accounts, life and disability insurance, retirement, rewards program, and so much more!

You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).

Position Summary

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all customers.

Essential Job Functions

  • Serves as the primary point of contact for all resident related inquires.
  • Coordinates and assists with all requests from resident with the property management tea by entering in work orders into YARDI.
  • Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. Ensuring community curb appeal and maintaining the appearances of the office, amenities, and community.
  • Coordinate move-in dates and move-outs, pre-inspection and final inspection for incoming and outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
  • Receives rent payments and assure all residents are in good financial standing without any balances on their account. All fees and rent are charged correctly in Yardi.
  • Participate in monthly functions held by the site to assist in resident retention.
  • This position requires driving for the company using either a company vehicle, rental vehicle or their personal vehicle. Valid driver's license required

Experience and Qualifications

  • Strong customer service skills.
  • Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers.
  • Previous experience in sales preferred.
  • Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
  • A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.

EEO/ADA

Hunt provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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We are an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, citizenship, age, disability, marital status, veteran or military status, or any other legally protected status.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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